Privacy Policy

Effective Date: 16/05/2025
Last Updated: 16/05/2025

1. CONTACT INFORMATION

If you have questions or concerns regarding this Privacy Policy or your personal data, please reach out to:

 contact@appspire.agency

2. DATA CONTROLLER DETAILS

This website, appspire.agency, is owned and operated by s the data controller, determines the purposes and methods of processing personal data, in line with the Law on Personal Data Protection.. Certain data processing operations may be carried out by trusted third-party processors under strict contractual safeguards.

3. HOW WE PROCESS PERSONAL DATA

We implement appropriate technical and organizational measures to ensure that your data remains secure, confidential, and protected against unauthorized access. Our data security practices include:

  • Controlled access to data
  • Encryption and secure storage
  • Regular backups
  • Staff training on data privacy
  • Internal data protection policies

Authorized staff and third-party service providers may process your data, but only under agreements that comply with Serbian and international data protection standards.

A complete list of data processors can be provided upon request.

4. LEGAL BASIS FOR DATA PROCESSING

We rely on the following legal grounds for processing personal data:

  • Your consent, where required
  • Contractual necessity (e.g., responding to inquiries or providing services)
  • Legal obligations (e.g., record-keeping, fraud prevention)
  • Legitimate interests, unless these are overridden by your fundamental rights and freedoms

5. TYPES OF PERSONAL DATA COLLECTED

We may collect and process the following categories of personal data:

  • Contact details (name, email address, company name)
  • Usage data (IP address, device information, browser type)
  • Information provided via forms (e.g., inquiries, subscriptions)
  • Cookies and other tracking technologies (see our [Cookie Policy])

You are responsible for ensuring that any data you submit concerning third parties has been shared lawfully and with appropriate consent.

6. YOUR RIGHTS UNDER LAW

In accordance with the Law on Personal Data Protection, you have the right to:

  • Withdraw consent at any time – Article 15(3)
  • Access the data we hold about you – Article 26
  • Correct or update inaccurate information – Article 29
  • Request erasure of your data – Article 30
  • Restrict our processing activities – Article 31
  • Receive your data in a portable format – Article 36
  • Object to certain types of processing – Article 37
  • Submit a complaint to the supervisory authority – Article 82

To exercise any of these rights, email us at contact@appspire.agency. We will respond within 30 days, or within 90 days for complex requests (with notification).

If you believe your data has been mishandled, you may contact the Commissioner for Information of Public Importance and Personal Data Protection.

7. DATA RETENTION

Your personal data will only be retained for as long as it is required to fulfill its purpose:

  • For contracts: Until completion or termination
  • For legal compliance: In line with statutory retention periods
  • For legitimate interests: As long as the interest is valid
  • For consent-based processing: Until consent is withdrawn

Once no longer needed, data is securely deleted or anonymized.

8. PURPOSES OF PROCESSING

We collect and use personal data to:

  • Operate and improve our website and services
  • Analyze traffic and user behavior for optimization
  • Respond to your inquiries and requests
  • Send newsletters and promotional materials (with consent)
  • Comply with legal and regulatory requirements
  • Protect our digital infrastructure from abuse

9. DATA LOCATION & TRANSFER

Data may be processed within Serbia or in other jurisdictions by trusted service providers. If transferred outside Serbia or the EEA, we ensure adequate protections are in place, such as:

  • Participation in the EU-U.S. Data Privacy Framework
  • Standard Contractual Clauses (SCCs) or similar mechanisms
  • Processor agreements ensuring compliance with privacy laws

10. THIRD-PARTY DATA PROCESSORS

We work with the following external providers to process certain types of data:

Processor Purpose Jurisdiction
Google LLC Website analytics USA
The Rocket Science Group (MailChimp) Email campaigns USA
Meta Platforms Inc. (Facebook) Ads and remarketing USA

All processors are carefully selected and subject to strict data protection agreements.

11. SECURITY MEASURES

To ensure data integrity and confidentiality, we apply industry-standard protections, including:

  • SSL encryption (visible via padlock icon)
  • Access control systems and firewalls
  • Regular security audits
  • Anonymization and minimization practices
  • Staff confidentiality agreements and data protection training

In case of a breach, we will notify both the Commissioner and affected users in accordance with legal requirements.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in law, technology, or internal practices. The current version will always be accessible at https://appspire.agency/privacy-policy. Significant changes will be clearly announced, and in applicable cases, we may seek your renewed consent.

If you disagree with any part of this policy, you should discontinue use of our website and services.

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